work4all as an all-in-one software solution for IT service providers & system houses
With work4all, IT service providers & system houses bring organization to business processes: work4all supports you in communicating with customers, managing commercial documents such as offers, orders, performance records, invoicing and licensing of software. With just one software, you can implement fully integrated CRM, ERP and project management — without interfaces.
If required, third-party software can be connected via the REST API. Various additional functions such as ticket management, travel expense reporting or vacation planning make daily work easier. And all with a user-friendly user interface for Windows, browser or app.
The work4all desktop shows you all relevant information about the customer, supplier or project. You can see all communication from sales, project management and support as well as all commercial documents such as offers, orders, delivery notes, performance records and invoices.
Maintenance or service contracts, we call these subscription contracts, are also visible to every employee.
Standard software with proven processes
Yet many options for configuration
REST API to connect other systems
Good value for money
Mobile access via app and browser
Satisfied users
Industry extensions, specifically for IT service providers: ticket management, project planning, subscription contracts and REST API
work4all has many functions, but if you still want to connect third-party software to work4all, you can build individual interfaces using the REST API. In this way, web shops, ticket systems or licensing tools can be connected.
With work4all's commercial modules, you can cover the topics of quotation preparation, order processing, accounting, project billing and much more. All without “digital gaps” in software.
CRM means centrally archiving all communication with a customer. Whether it's emails, phone calls or customer documents — all colleagues have access to all relevant information and are therefore always up to date with the same level of knowledge.
Your consultants are constantly on the move and on site with your customers. With the app, you have all essential data with you at all times. And they simply record project times or travel expenses on the go with their smartphone.
The integrated ticket management is the big plus of work4all for IT service providers. By drag & drop or fully automatically, the customer's email is turned into a ticket, which also shows the status of the service contract. Programming assignments and sales tasks can also be controlled via the tickets.
Paid support is tracked over time and can then be automatically billed monthly.
work4all project time tracking is as flexible as you need. Data can be tracked in the work4all app, in the work4all desktop version, in the browser or at terminals — wherever you are currently working.
For some IT service providers, the times only serve as an internal barometer of expenses, for others as billable service hours. The recorded hours can be automatically billed with project billing.
To maintain and support software or maintenance, you conclude service contracts with your customers, which are billed regularly. Our subscription module automates this process as much as possible. All due service invoices are created at the push of a button. Service invoices can also be sent by email or printed out in one fell swoop.
If support services are billed according to actual expenditure, our project billing is the right solution for you.
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Integrated CRM, ERP and project management without interfaces
REST API for custom extensions
Standard processes with extensive configuration options
Automatic billing of services via project billing
Automatic billing of maintenance and service contracts
Integrated additional functions such as travel expense accounting, vacation management, etc.
Integrated ticket management, connection option to maintenance and service contracts
Export of financial accounting data via various standard interfaces
Time recording for project and working times, including comparison
As in previous years, work4all ranks among the top software providers in various survey categories in the Trovarit user study!
The study is solely based on customer reviews. work4all received top satisfaction scores in, among others, the following areas:
