Business processes under control
work4all as an all-in-one software solution for software manufacturers
With work4all, software manufacturers bring organization to their business processes: work4all supports you in communicating with customers, managing commercial documents such as offers, orders, performance records, invoicing and licensing of software.
With just one software, you can implement fully integrated CRM, ERP and project management — without interfaces. If required, third-party software can be connected via the REST API. Various additional functions such as ticket management, travel expense accounting or project time recording make daily work easier. And all with a user-friendly user interface for Windows, browser or app.
Highlights
work4all shows you all relevant information about the customer or project. You can see all communication from sales, project management and support as well as all commercial documents such as offers, orders, performance records and invoices.
Maintenance or service contracts are also visible to every employee, even from tickets.
Standard software with proven processes
Yet many options for configuration
Satisfied users
Mobile access via app and browser
REST API for connecting third-party systems
Good value for money
Industry extensions, specifically for software manufacturers: ticket management, project planning, maintenance/subscription invoices
PROJECT: Project planning and controlling
The project administration not only organizes customer projects but also internal projects, e.g. to further develop your software. And thus forms the basis for the time planning of consultants, developers and controlling.
ERP: Business issues under control
With work4all's commercial modules, you can cover the topics of quotation preparation, order processing, accounting, project billing and much more. All without “digital gaps” in software.
CRM: communication in one place
Centrally archive all communication with a customer. Whether it's emails, phone calls or customer documents — all colleagues have access to all relevant information and are therefore always up to date with the same level of knowledge and can therefore provide good support.
APP: The mobile office
Your consultants or sales representatives are constantly on the move and on site with your customers. With the app, you have all the essential data with you at all times. And they simply record working or project times on the go with their smartphone.
Special features for software manufacturers
Project planning for programming
With the planning calendar, you can plan resources, for example, for programming assignments and internal further developments of your software. Create recurring project processes as copy templates and thus reduce the administrative costs of resource planning.
Your employees automatically receive appointments and can report back work status.
Collective billing of service contracts
For the maintenance and support of software or for servicing, you establish service contracts with your customers that are billed regularly. Our subscription module largely automates this process. With just a click, all due service invoices are generated. The emailing or printing of service invoices can also be done in one go.
If the support services are billed based on actual effort, our project billing feature is the right solution for you.
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Time tracking including automatic billing
work4all project time tracking is as flexible as you need. Data can be recorded in the work4all app, in the work4all desktop version, in the browser or at terminals — wherever you are currently working.
For some software manufacturers, the times only serve as an internal barometer of expenses, for others as billable service hours. The recorded hours can be automatically billed with the project accounting.
Ticket management
The integrated ticket management is the big advantage of work4all for you as a software manufacturer. A ticket and the service contract are displayed from the customer's email via drag drop. Programming assignments and sales tasks can also be managed very well via the tickets.
Paid support is recorded over time and can then be automatically billed monthly.
Feature overview
Integrated CRM, ERP and project management without interfaces
Time tracking for project and working times, including comparison
Standard processes with extensive configuration options
Semi-automatic billing of services via project billing
Integrated ticket management, connection option to maintenance and service contracts
Integrated additional functions such as travel expense accounting, vacation management, etc.
Time tracking for project and working times, including comparison
Export of financial accounting data via various standard interfaces
Semi-automatic billing of maintenance and service contracts
High customer satisfaction — with best-in-class grades!
As in previous years, work4all ranks among the top software providers in various survey categories in the Trovarit user study!
The study is solely based on customer reviews. work4all received top satisfaction scores in, among others, the following areas:
