Device management as a history of products delivered to customers
The work4all inventory management system handles both serial number and batch items in item management. All device data, such as warranty information, is accessible via the serial number at any time. Goods receipts and issues are documented, along with other device-specific documentation.
In the case of a complaint or return, you can process the repair order or return directly in the device management, for example, using the fully integrated work4all ticket system.
Device management is also helpful when it comes to Serial number items They are not “devices” in the classic sense, but for example:
You have delivered several machines to your customer, who is now reporting an incident. Create a ticket, select the device (here the machine) that concerns it and give the ticket to the responsible team, who can edit it on the smartphone or tablet. With the ticket, the sales force has access to all documentation as well as communications with the customer.
Import function for serial numbers via Excel, when you receive a list of serial numbers from an external source
List of all serial numbers with various search functions
Warranty or repair warranty information
Repair order for delivered devices
Return of devices
Integration with ticket management, e.g. for service or support
